Has anyone been able to get any response from WD’s so-called online support?
24-hour target response time? They’ve had 3 full working days to respond to my enquiry, but I’ve heard NOTHING.
Is there a functional support address or phone number for the UK?
So far, their software is using nearly 100% CPU and appears INCAPABLE OF CREATING MEANINGFUL BACKUP-SETS. instead, it seems to select only certain file types from various folders and leaves behind any other related files (plus it backs up rubbish that I don’t want on external drive) - this renders all backups useless.
What’s the point of a default that only allows a certain pre-selected sub-set of files to be backed up with no obvious means of changing the settings?
It looks like someone in WD’s marketing dept’ has comprehensively failed to grasp the concept of “backup software”!!!
CONCLUSION? So far, WD SmartWare and its “support” appear to be UTTERLY USELESS.
if any other users are able to help with this, I’d be most grateful.
If anyone from WD is reading this, please feel free to prove me wrong and address the issues reported for ticket number 091229-002434. Original enquiry follows…
I just purchased a 1Tb “My Passport” "Essentials SE"and have the following issues with the bundled back-up software…
1. WDSmartWare.exe constantly hogs the CPU. Typical usage is around 90% (varying between 70% & 99%). This happens even when the external drive is disconnected and/or no backupis in progress. This has a MAJOR impact on all other applications. How can I prevent this?
2. I can find no means of specifying which folders and directories are to be backed up. The ‘default’ settings means that a) files that must be backed up are skipped b) files that should not be backed up are wasting space on the external drive. The upshot of this is to create an almost useless backup set, consisting of partially backed-up folders, mixed with a load of unwanted files. How can I specify which files and folders to backup?
3. It takes excessive amount of time “categorizing” my files. How can this be improved.
I have installed the latest version of WD SmartWare, v 188.8.131.52
I’m running XP with SP3 & the latest updates.
I have disabled all AV software (etc),
The laptop HDD has been fully defragmented.
ALL other software on the laptop is 100% functional and performance is generally excellent, EXCEPT for WDSmartWare.exe
Please advise ASAP.