Can't set-up password for new user on mycloud.com


#1

Hi.
I just added a new user to our DL4100, and the link she received in her e-mail to configure a password opens up a blank page. Any ideas are much appreciated!

See attached screenshots for reference.


#2

Does this happen when using a different Internet browser?


#3

yes. Tried it on 2 machines with Chrome and Safari each.
I was able to find a work-around by going to the main cycloid.com sign-in, and selecting the Forgot Password route. That e-mailed link worked. Still scratching my head though on why the main link still isn’t working.

Thanks!


#4

Same problem here. Will be calling WD support on Monday. It was rather embarrassing when I expected my father to create a password for his new account yet he gets same blank page as Olaf_Richter. I tried doing it on Chrome, Firefox and Edge


#5

I’ve got the same problem. Has someone found a fix for this issue?