Can't set-up password for new user on


I just added a new user to our DL4100, and the link she received in her e-mail to configure a password opens up a blank page. Any ideas are much appreciated!

See attached screenshots for reference.


Does this happen when using a different Internet browser?


yes. Tried it on 2 machines with Chrome and Safari each.
I was able to find a work-around by going to the main sign-in, and selecting the Forgot Password route. That e-mailed link worked. Still scratching my head though on why the main link still isn’t working.



Same problem here. Will be calling WD support on Monday. It was rather embarrassing when I expected my father to create a password for his new account yet he gets same blank page as Olaf_Richter. I tried doing it on Chrome, Firefox and Edge


I’ve got the same problem. Has someone found a fix for this issue?