Can't see files on drive but capacity shows data is there?

[Guyle]

Hello,
We have a MyCloud 2TB device in our office with 5 or 6 staff members sharing files on the device.

We were not in the office for a while due to us all working from home during the pandemic, and a few months later I tried accessing MyCloud and I was unable to connect at all. I managed to create a new user account for myself and this gave me the option to see the MyCloud Dashboard.

The dashboard shows that data is on the drive, as it shows how much free space there is, although it shows all these files as ‘Other’, not as photos etc…

In the dashboard, the Diagnosis shows as ‘OK’.
Firmware is up to date: v04.05.00-342

‘Cloud Devices’ (shows as 0), could this be the reason for us not being able to access our data?
‘Users’ show as 2 (me and admin), I can’t see any other users added anymore?
‘Shares’ show as 4

I’m completely stuck and have no idea how to solve this. Would anybody be able to help me with this.

p.s. Do i need to be in the office to be able to troubleshoot this issue? or can i solve this remotely from home?

Any help would be very very much appreciated.

Thank you,

Guy

[cat0w]

@Guyle First, you own a WDMYCLOUD
and not a My Cloud Home!

My Cloud Personal Storage User Manual (wdc.com)

Latest firmware, see image below. WDMYCLOUD is EOS (End of Service)

[Guyle]

Thank you so much for your help, I didn’t realise that.

So is this device out of service, or am I still able to ask for assistance for help on here?

I really need to try and get the data from this drive.

Any help would be much appreciated.

Guy

[cat0w]

EOS means End of Service, you will no longer be able to use it online after April 15, 2022. I believe that is the correct date. I am looking for the announcement about this now. If you update to the current Firmware you may be able to see that.

Software and Firmware Downloads | WD Support (wdc.com)

[cat0w]

@Guyle

My Cloud OS3 End of Service | Western Digital

Have you tried mycloud.com ?