Western Digital makes great products and I have been using my Essential Edition 2.0 1TB external hard drive for years. Recently, my computer died, but I wasn’t too worried because I installed the WD automatic back-up software. When my new computer arrived today, I attempted to restore the files from my drive. Unfortunately, the software needed to restore does not work in Windows8 and there is no software supported to enable an easy transfer! I am now facing the daunting task of searching through 100’s of files to find the files that I need.
When I called tech support, they politely told me that there was nothing that they could do. I was advised that to prevent it in the future, I should download “WD Smartware” and pay $20 for a program that was free a few years prior. !!!
PLEASE PLEASE PLEASE. Is there any program that works in Windows8 that can restore files from a Essential Edition 2.0??