This is where I’m at with discussing with WD support. As the discussion is taking an interesting turn, I decided to share it with all of you.
Please read bottom-up.
Customer Gilles B via CSS Web 08/15/2011 08:10 PM
Hi[Deleted],
Thanks for the answer.
I must say however that I disagree with your statement, for the following reasons:
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I didn’t have to install the Mionet client on my computer for Mionet to function. I could access my shares through the Mionet Web Client and through WD Photos. I actually installed the client by curiosity and don’t need it (see my previous posts for details),
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Your Mionet user guide advertises that removing the Mionet client will remove the computer that it is installed on from the shares. This is false advertising as far as I know as this is not getting accomplished (see also my previous posts for details),
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Here are your Terms of Use and your End User License Agreements: http://www.mionet.com/terms.aspx and http://mionet.senvid.net/get/EULAGrabber.jsp. I didn’t read anything there requiring that at least one computer has to have the Mionet client installed and connected to the account. Maybe you can point me to the place in the texts where you read this?
Any further help would be appreciated.
Thank you.
Regards.
Gilles B
Response [Deleted] via Email 08/15/2011 05:43 PM
Dear Gilles,
Thank you for your reply.
I truly apologize for the back and forth with these emails. One of MioNet’s requirements is to have at least one computer connected to the account. You must have the Windows computer along with your iPad mobile device.
If you have any further questions, please reply to this email and we will be happy to assist you further.
Sincerely,
[Deleted],
Western Digital Service and Support
http://support.wdc.com
Customer Gilles B via CSS Web 08/11/2011 07:50 PM
Sure.
MyBookWorld serial number is XXXXXXXXXXXXXX (censored this for the community).
I’m using Windows 7 Professional.
Thank you.
Regards.
Gilles B
Response [Deleted] via Email 08/11/2011 03:58 PM
Dear Gilles,
Thank you for your reply.
In order to better help you please provide the serial number of your drive and what operating system of your computer. So that I can research your particular issue.
If you have any further questions, please reply to this email and we will be happy to assist you further.
Sincerely,
[Deleted],
Western Digital Service and Support
http://support.wdc.com
Customer Gilles B via CSS Web 08/10/2011 09:15 PM
You cannot do that: if you try, Mionet says that you have to be offline to do it because you’re trying to remove the computer you’re logged in with.
If you go offline, there’s no option to remove computer: you have to be online.
That’s why I mention that it’s chicken/egg problem in my original post: I’d need to be logged in on another computer to remove the first one, and I’ll end up with the second computer impossible to remove.
That’s also why I mentioned that option to remove computer should be available on the Mionet Web Client so you don’t encounter that circular reference issue.
Any other ideas that might help?
Thank you.
Regards.
Gilles B
Response [Deleted], via Email 08/10/2011 12:06 PM
Dear Gilles,
Thank you for your reply.
Just to be thorough with your issue of removing a computer from MioNet, on the home screen. Please click on File > and Remove Computer. You should see a window with available computers associated with your MioNet account. Choose the computer you want to remove and click OK. It is a good idea to perform this from the iPad you want to keep your MioNet account on for WD Photos.
If you have any further questions, please reply to this email and we will be happy to assist you further.
Sincerely,
Western Digital Service and Support
http://support.wdc.com
Customer Gilles B via CSS Web 08/09/2011 08:05 PM
Hi [Deleted],
Thanks for reaching out.
Unfortunately, I’m not sure if it helps:
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Article about how to uninstall Mionet: I had read it and also read the user guide, advertising that uninstalling the Mionet client would automatically remove the original computer. I’m afraid I must say that it is not true as I did it and nothing happened. I reinstalled and uninstalled again. Same result,
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Article about how to deactivate Mionet from My Live Book:
- I have a My Book World, not a My Book Live,
- I know where the option to stop, restart and reallocate Mionet to another account is on my My World Book configuration utility. I’m afraid to say also that those buttons don’t work: they clearly do nothing. If you look at the page source, you can see that the JavaScript code is missing: there’s no code whatsoever associated to those buttons,
- I know in the configuration utility how to prevent Mionet to start when rebooting My Book World. So, I did this, restarted the device and still, the original computer is associated to my Mionet account,
- In any case, I’m not interested in deactivating Mionet on my My Book World as I’m using WD Photos on my iPad. I’m interested in removing the original computer associated with the Mionet client trial, that I have no intent to use further and uninstalled.
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I visited the forum and am not the only one with this issue. I pushed a post in case somebody would know the answer. No success.
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Searching in Google brings the same issue referenced by other people too, and no solution.
To my taste, there should simply be an option in the Mionet Web Client to remove the computer: right click - remove resource.
Any ideas how you can help me?
Thank you.
Regards.
Gilles B
Response [Deleted] via Email 08/09/2011 03:28 PM
Dear Gilles,
Thank you for contacting Western Digital Customer Service and Support. My name is Michael.
I apologize for the inconveneince this issue has caused you. I noticed you already went to our Knowledge Base article how to remove a computer from Mionet. It seems to me that you want to remove the original computer or device and not need a second computer to accomplish this task. There are two other articles below for removing Mionet client, and how to enable or disable Mionet from My Book Live or My Book World.
Answer Title: How to uninstall the MioNet Client software from a computer
Answer Link: http://wdc.custhelp.com/app/answers/detail/a_id/1571
Answer Title: How to enable or disable Mionet on a My Book Live
Answer Link: http://wdc.custhelp.com/app/answers/detail/a_id/6577
If you have any further questions, please reply to this email and we will be happy to assist you further.
Sincerely,
[Deleted]
Western Digital Service and Support
http://support.wdc.com
Customer Gilles B via CSS Web 08/06/2011 01:17 AM
This feedback is about:
http://wdc.custhelp.com/app/answers/detail/a_id/1565
This simply does not work. Mionet doesn’t let you remove a connected computer, and doesn’t offer the option to remove a computer if not connected. Result: you have to be connected on another computer to remove the first one, and that second computer therefore cannot be removed. Chicken/egg problem. Consequence: you have at least one offline computer association leftover in Mionet Web Client that you can’t get rid of. Very annoying and frustrating. Makes you regret that you installed the Mionet client in the first place, and removes any desire of buying it if you obviously don’t have full control over it. Ultimately, there’s also no reason why the Mionet Web Client doesn’t offer the option to remove a computer.
