Can't recover MyCloud from a safepoint

Need to recover my cloud from a saved safepoint file. after I choose the safepoint and select I receive this error: •This safepoint operation is not allowed. (402018). how can I fix this

Hi John What firmware are you using ?
I had this problem on V3 firmware and thought it had been fixed in later versions however I have not tried to restore since.
The good thing is that safe point stores the files unencrypted so as a last resort you can manually set up the My Cloud with shares & users as you had it before and then copy the contents of the shares back from the drive with the safepoint
Although this is tedious it worked for me
Hope this helps