Can't reach My Cloud from Windows 10 anymore

#1

Hi everyone,

Since several weeks I can’t reach my My Cloud from Windows 10 anymore. There is something wrong with the IP number but I don’t know how to fix it. So, please help me out…

#2

What troubleshooting steps have you taken so far? Have you rebooted your router to see if that helps?
What is showing under Network for the My Cloud? Have you tried a right click on anything to see what would open?

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A right click on WDMYCLOUD and then click on Open.
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#3

I think it’s Windows. Under Linux everything works fine.

#4
#5

How about some troubleshooting to rule things out.

I have Windows 10 with all updates on my new desktop computer and I am not having any problems. I also had it on my old desktop PC without any problems. It is on my Laptop too, and my My Cloud works fine.

#6

I was facing a similar situation with my MyCloud and a couple of EX2 NAS I have. I had to bring SMB to level 1 to be able to access the NAS from Windows Explorer. For EX2 is easy… but for MyCloud I had to SSH to the NAS and edit smb.conf to set the protocol to NT1.