Can't play mkv file


#1

dear all,

please help me…i have problem only 1 mkv file which can’t play in my wd tv live but it works in my pc. I have never experienced anything like this before and I can play all mkv file except this file…please help !

[FORMAT]:……………………[ Matroska
[FILE SIZE]:…………………[ 750 MB
[NO OF CDs]:…………………[ 1
[RESOLUTION]:……………….[ 1280*544
[ASPECT RATIO]:………………[ 2.35
[FRAME RATE]:……………….[ 23.976 fps
[LANGUAGE]:…………………[ Spanish

tq.


#2

Please post the MEDIAINFO for the file.

http://mediainfo.sourceforge.net


#3

so Tony…do you think  that i need to upgrade my firmware ?


#4

rewee wrote:

so Tony…do you think  that i need to upgrade my firmware ?

you need to post the mediainfo.


#5

I agree the media info file is necessary, but just a quick question, do all your MKV files have a resolution that high and what codec are you using. 


#6

Help I have the same problem, there are MKV files that seem to be unrecognizable by WD mine is just the T.V. model since I already have enough access to the internet and such. When I try to play the file it freezes the I press back, it does this but until I fully reset it, it can’t play anything else or even from other devices. My suspicion is that new versions of MKVs are popping out, and if that’s the case I think I just wasted 60 bucks. Just bought mine 8 days ago please don’t make me throw away an 8 day old media player

Here is the media info on one of the unplayable MKVs I have lots but the player only seems to play MKV versions made before Jan 2011 can I somehow upgrade by player? I would have no use for it if it can’t even play new movies and such

General
Unique ID                        : 228968314013946709795886519656077851191 (0xAC41B1775C0A6E25B260B46FC197FA37)
Complete name                    : F:\Movie.mkv
Format                           : Matroska
File size                        : 67.6 MiB
Duration                         : 24mn 40s
Overall bit rate                 : 383 Kbps
Movie name                       : Unknown - 01 -
Encoded date                     : UTC 2011-01-19 02:05:39
Writing application              : mkvmerge v4.4.0 (‘Die Wiederkehr’) built on Oct 31 2010 21:52:48
Writing library                  : libebml v1.0.0 + libmatroska v1.0.0
Cover                            : Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@L3.1
Format settings, CABAC           : Yes
Format settings, ReFrames        : 8 frames
Muxing mode                      : Header stripping
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 24mn 40s
Width                            : 848 pixels
Height                           : 480 pixels
Display aspect ratio             : 16:9
Original display aspect ratio    : 16:9
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Title                            : H.264
Writing library                  : x264 core 112 r1867 22bfd31
Encoding settings                : cabac=1 / ref=8 / deblock=1:1:1 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=5 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=12 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=1 / crf=24.3 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / ip_ratio=1.40 / aq=2:0.60

Audio
ID                               : 2
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format profile                   : HE-AACv2 / HE-AAC / LC
Codec ID                         : A_AAC
Duration                         : 24mn 40s
Channel(s)                       : 2 channels / 1 channel / 1 channel
Channel positions                : Front: L R / Front: C / Front: C
Sampling rate                    : 48.0 KHz / 48.0 KHz / 24.0 KHz
Compression mode                 : Lossy
Title                            : Japanese 2.0 AAC
Language                         : Japanese

Text
ID                               : 3
Format                           : A.S.S.
Codec ID                         : S_TEXT/A.S.S.
Codec ID/Info                    : Advanced Sub Station Alpha
Compression mode                 : Lossless
Title                            : English subtitles
Language                         : English

Please Help ME! Or else I might find myself trying to find another expensive product somewhere else
P.S. sorry it’s so long I didn’t know what was causing the problem, works fine in any computer though

Also If the other products like TV LIVE can support this kinds of problems since there’s one available in my area now


#7

Diemeow23 wrote:

Help I have the same problem, there are MKV files that seem to be unrecognizable by WD mine is just the T.V. model since I already have enough access to the internet and such. When I try to play the file it freezes the I press back, it does this but until I fully reset it, it can’t play anything else or even from other devices. My suspicion is that new versions of MKVs are popping out, and if that’s the case I think I just wasted 60 bucks. Just bought mine 8 days ago please don’t make me throw away an 8 day old media player

Here is the media info on one of the unplayable MKVs I have lots but the player only seems to play MKV versions made before Jan 2011 can I somehow upgrade by player? I would have no use for it if it can’t even play new movies and such

General
Unique ID                        : 228968314013946709795886519656077851191 (0xAC41B1775C0A6E25B260B46FC197FA37)
Complete name                    : F:\Movie.mkv
Format                           : Matroska
File size                        : 67.6 MiB
Duration                         : 24mn 40s
Overall bit rate                 : 383 Kbps
Movie name                       : Unknown - 01 -
Encoded date                     : UTC 2011-01-19 02:05:39
Writing application              : mkvmerge v4.4.0 (‘Die Wiederkehr’) built on Oct 31 2010 21:52:48
Writing library                  : libebml v1.0.0 + libmatroska v1.0.0
Cover                            : Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes / Yes

Please Help ME! Or else I might find myself trying to find another expensive product somewhere else
P.S. sorry it’s so long I didn’t know what was causing the problem, works fine in any computer though

Also If the other products like TV LIVE can support this kinds of problems since there’s one available in my area now

    • *> You should remux the file using MKVmerge but with the header compression turned off. It will not take long.> The latest firmware on the Live did overcome this problem.

 


#8

Yeah sorry to bother you guys just found that out yesterday after intense researching XD the muxing mode is set to header stripping or something Just need to remux my files and set to none the header compression on the extra settings thanks a lot anyway. Remuxed my first vid and it finally worked