Hello, I have a problem with mycloud. My tiff files are no longer readable from the web or smartphone application. Do you have the same kind of problem? Thank you !
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Hi @mrbool75 ,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Hello, I also have same problem, did you solve this ? Support is trying to convince my it’s issue with my files, but old tif files can be opened, only new one have this problem
Hello, I opened a Support Case and it seems that since OS5, Tiff files are no longer supported :
https://support-fr.wd.com/app/answers/detailweb/a_id/32546/track/AvNuQQoBDv8Q~WR5Gl4e~yI2SfUqGy75Mv~A~zj~PP8J
Sadness… 
TIFF files are no longer supported in OS/5???
I am so glad I dumped OS/5.
