Can't open my WD MY Passport

when i plug it, i see this only message:

“this USB  MASS STORAGE can transfert information faster if conect it on the high-speed 3.0”

 Please Help meeeee:cry:

Delber01,

This message is produced by your system when it detects the device in question is not connected to the most appropriate USB port. Do you get this message in all USB ports?