Can't open My Passport back up

WD External Drives WD Portable Drives
1

My Passport back up has stopped working, last back 25th April 23. Drive one year old. Can’t open the WD Back Up app and can’t open from explorer window.
Can see drive and access contents, just can’t back up!

2

Hi @Pamosaic,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

There are a few troubleshooting steps you can try to resolve the problem:

  1. Restart your computer: Sometimes, a simple restart can fix temporary software glitches or conflicts.

  2. Update WD Backup software: Visit the Western Digital website and check if there are any updated versions of the WD Backup software available. Download and install the latest version, as it may include bug fixes or improvements that could resolve the issue.

  3. Check for drive errors: Use the built-in error-checking tool in your operating system to scan the WD Passport drive for any potential errors. In Windows, you can right-click on the drive, select “Properties,” go to the “Tools” tab, and click on “Check” under the Error-checking section. On a Mac, you can use the Disk Utility application to verify and repair disk permissions or errors.

  4. Try a different USB port and cable: Connect your WD Passport drive to a different USB port on your computer and see if it makes any difference. Additionally, try using a different USB cable to rule out any issues with the cable itself.

  5. Reinstall WD Backup app: Uninstall the WD Backup app from your computer and reinstall it. Make sure to follow the correct installation steps provided by Western Digital. After reinstalling, try opening the app and see if it resolves the problem.

  6. Contact Western Digital support: If none of the above steps work, it’s advisable to reach out to Western Digital’s customer support for further assistance. They may have specific troubleshooting steps or be able to provide guidance based on the exact nature of the issue you’re facing.

Remember to always back up your important files manually to another location while you’re experiencing issues with your backup software, to ensure you don’t lose any critical data.

4

Thanks for your help Jose.

Best regards,

Kevin