WD Community

Can't open File

I transferred files to my Passport for Mac & when I try to open them I get : There was a RAISE without handler??? I also get "File could not be opened may be damaged or use a file format preview doesn’t recognize, I also get Error 50 when trying to open some file from Passport.  Can someone please help me.  I had all of these files in a generic external drive & never had a problem.  Do I have to start this process all over???

Thank you everyone

MirMig1971,

In the interest of troubleshooting, how were the files copied into your WD Passport for Mac? Do you encounter the same error message when you first copy the files into your system and then proceed to open them?

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.