Can't map Mycloud in Mac Os Big Sur

I just spent 2hrs on a chat with customer service. Unable to map Mycloud to my Mac. I can get there via WD Discovery or online, but cannot map it.
I have my WD Passport mapped as a drive and like the way it works. I think mapping works ok on a PC, but not the Mac.

I’m trying to connect to the server using smb://mycloud-xxxxx.local
It fails as both registered user and guest.

Any ideas?

Dear Brett1,

Please see the following article:

My Cloud Home Public Share Access on macOS Computer Using CIFS
https://support-en.wd.com/app/answers/detail/a_id/30614