Can't make a backup set

Every time I try to make a back up set - it says “Failed to create a back up set” and immediately closes. I have tried uninstalling and reinstalling the software to no avail. Anybody have an idea?

Hello,

Can you please share your computer’s operating system, drive’s model and name of the backup software?

Running windows 7

My book – newest version

WD backup software

Thanks,

Karen