I just updated a MyCloudEX2Ultra from OS3 to OS5. Now I can’t log into the web portal for the device no matter how many times I hit the reset password button and go through the steps! I have had to unblock the device from bad logins. I reset the password and it doesn’t work. I get the error message “Something went wrong, please check that you have an active internet connection and try again.” There is nothing wrong with my internet connection.
I CAN login to the device admin panel, but those are different credentials than the mycloud.com credentials. When I go into the device admin panel, there is now a requirement to enter the MyCloud credentials to manage Cloud Access. The credentials don’t work there either and the cloud access is off. So, I really need to get my mycloud.com access working in order for everything else to work.
I KNEW that there would be some stupid issue with this update…
This is confusing for me to explain what I did because it was confusing for me at the time. When I upgraded it did ask to create a new account, but I wanted to use my same email for the account. I don’t think I created a new account but I just used the same email as my old email as the admin. Now, I was able to log into mycloud.com with that particular email address (the one I used with OS3). But then something happened and BOOM login no good - password reset tried many times with no luck. You obviously have to log into your icloud account in that spot on the admin panel to do anything with cloud access, or even make a new user.
UPDATE: I was able to log into mycloud.com with one of the other user’s email and password, and it of course shows the unit is offline because the Cloud Access is disabled. So, I’ve narrowed it down to that the admin user/pass account is the problem.
After having several failed attempts as the admin login this morning, the admin login now works. This was after I signed in as a different user to mycloud.com. Not sure if that did the trick, but at least for now it works.
