Can't Login to Cloud Access PR4100

My Cloud OS 5 Personal & Network Attached Storage My Cloud Pro Series
1

Cloud PR4100, Firmware 5.20.113 (updated 0349 2/20/2022)

I cannot log in to the Cloud space remotely (web or app). When I try, I get this:

“We have detected suspicious login behavior and further attempts will be blocked. Please contact the administrator”

I get the same message when I attempt login to sign in to Cloud Access on the Dashboard.

Did nothing other than attempt to login and manage files on my cloud.

Added Info:

I called WD, spent an hour online with the tech who concluded that I needed to perform the 40second reset. This DID NOT and DID NOT solve the problem. Who the heck is this administrator who locked my account?

2

@WDTraveler check your email and unblock your account.

https://support-en.wd.com/app/answers/detail/a_id/30236

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3

No email receieved by any of the three addresses which are now blocked, therefore I have no link to use to unblock (Yes, I checked the Spam folder too). The message I got was not any of those in the article. What I got was:

“We have detected suspicious login behavior and further attempts will be blocked. Please contact the administrator”