Can't log into mycloud.com using the Android app

[PaulJ2]

I have raised a support ticket which includes the posts which highlight this issue.

Can't log into mycloud.com using the Android app

I have raised a support ticket which includes the posts which highlight this issue. https://community.wd.com/t/cant-log-into-mycloud-com-using-the-android-app/255261/6 https://community.wd.com/t/mycloud-cloud-access-from-outside-network-is-not-working-from-two-days/255268/4 https://community.wd.com/t/network-connection-failure-906/250338/9

https://community.wd.com/t/mycloud-cloud-access-from-outside-network-is-not-working-from-two-days/255268/4

Network connection failure (906)

Did you ever get a solution to this? I’ve just bought a My Cloud and am unable to set up the Android App (Samsung S10) or iPhone App (6S). Have tried with port forwarding and also disabling UPnP on router as well. I can access through a Web browser and also Samsung File Browser.