Can't log into My Cloud using Smartware to create a backup

WD Software & Mobile Apps WD Software
11

Hi there,

I am currently using windows 10. When I launch smartware, it shows my cloud, i select the smartware share and try to log in with my username and password which I have fully authorized to access the smartware share. Nothing happens. I can only seem to back up to the public share. Kindly advise!