I can not log into dashboard its says device is offline 3 blue lights on and makes noise when I try set up is asking me for username and password which I havent got.
@marta380 Please let me know
- What is the model of your device?
- Are you trying with Dashboard(Admin UI) or Web File?
- Have you gone thro the setup process completely? Have you logged in to the dashboard?
Please find below KBA for more information.
My Cloud OS 5: How to Update From My Cloud OS 3
Upgrade My Cloud OS 3 Firmware to My Cloud OS 5
If you are trying remotely, you need to make sure that you already setup remote access.
My Cloud OS 5: How to Add Users and Enable Remote Access
Thanks
Hu thank you for your help my device is EX2Ultra. I did set up in March and I have seen dashboard I also managed to update something but now I can not log in from webfiles
I have this message
Hi I think I have sorted it out! I need it to restart device After restart it appear online. Now I do not know how to set it up so drive appears on my pc screen next to main C drive?
you can “map network drive” for each share.
(right click in “this PC” on file explorer navigation pane).(Also, the NAS should showup under “Network” on the navigation pane - - - -It does show up reliabily on OS/5 (and rarely showed up on OS/3))
@marta380
There is a KBA to explain how to Map Network Drive that appears on your PC permanently.
For Windows:
How To Map a WD Network Drive on Windows 10
For macOS:
How to map a WD network drive on a Mac
https://support-en.wd.com/app/answers/detail/a_id/10789/
@marta380 You may consider updating the My Cloud OS 3 to OS 5.
What is the new My Cloud OS 5?
The new My Cloud OS 5 update will feature our latest security updates to help keep your content safe. The new My Cloud OS 5 software will also feature lots of changes such as a new and improved mobile and web app, new cloud access support, and more.
