Hi, I’ve searched this forum but cant find what im looking for.
Had a 2T my cloud for 6 months and i cannot for the life of me get any of the sofware to run correctly.
I can find and use the drive as a normal NAS on my windows 7 network, bur cant use any of the WD software is it just all stalls on finding the drive. I cant even find it using it IP through a browser.
The installation setup software throws the attached error.
Any help i’d be most grateful.
Welcome to the Community.
I’d check the network type. If it’s set as a public network and/or if your firewall is blocking some LAN services then the applications will not be able to interact with your NAs.
Have you visited the Learning Center and checked out the videos and other information that is provided?
Here is a link to the User Manual for the WD My Cloud.