Cant get internet connection

hi ive got 3 blue lights on i go to load software then it says you lost internet connection help

im on a pc with windows 7  and both pluged in same router

Hi killerdelts, welcome to the WD Community. What software are you using? Can you access the Mirror Dashboard or the public share? 

i can find the drive on network and put things on the drive the problem is i cant load the software from wd cloud setup  as soon as i run soft ware it says lost internet connection ive been in to the superhub settings and i can see wd clouds on  it so somethings not right ,

im useing windows 7 and virgin superhub netgear cg3101d  thank you

sorterd it with man on the phone great help it was norton that simple thanks for the great help lol