Can't erase file "Apple Photo file"


#1

Hello
I made a copy paste of my Photo Directory from my MAC to MyCloud Mirror.

When I try to open the file stored on MyCloud from my Mac using “Photo software” I have a message because the file is corrupted.
I tried to erase the Photo file from MyCloud Mirror but I can’t. I have a message “element PhotoGraph” is working so the file can’t be erased.

Do you have any solution for delating this file?

Many thanks,
Jerome


#2

Hi,

It seems the photos are being used by the software. I would recommend that you erase the photo file from a different computer or device while your Mac is not connected to the My Cloud Mirror.


#3

THanks Ryan. I think that the software that is running is the software from the NAS itself. Not the software from my MAC. WHich software is running on the NAS as a standard please ?

In addition, I’m searching for a software that I could RUN on my MAC is order to see the photo stored on my NAS. Does Western Digital offers software like that that could run on MAC ?
many thanks
Jerome