My WD external hard drive pops up as drive G. When I unlock it, Drive H is created. The WD SmartWear is located on Drive G. When I click on it, the only icon shown is my laptop hard drive (Drive C). I want to edit the settings of my external hard drive to extend the timeout session. My timeout session is too short and it times out before I can get a backup to complete. I can’t do this if I can’t edit the settings. Why is this not showing up in my SmartWear?
After you have your drive unlocked and it appears in the computer, you can go to WD Smartware, click on the “home” tab and then click on the external drive icon. This should make all the other tabs, including “settings” available to you.