Cant edit and save files

[ekl58]

Hi folks. I wonder if someone can assist. I am the administrator and I have the EX2 with 15 users. If I upload a file and save it on the cloud everything is fine.

I have been advised that users (with read write authorisation) are unable to go in to the file edit and save again. It seems to save to the C drive on their computer.

Its driving everyone nuts. I dont understand as they have the edit facility. They cant even edit and save their own documents.

I some someone can advise what im doing wrong.

Ps… is there a facility to print directly from the cloud?

Thanks in advance

Elaine

[alex.s]

Hi ekl58,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

Western Digital Support | Western Digital

The link below will allow you to call support.

Contact Customer Support | Western Digital