I am helping a friend with its Acer Aspire laptop and some performance issues. I increased the laptop memory, updated the bios, defragmented the drive and installed all updates in Windows.
The laptop has a WD3200BPVT-22JJ5T0 internal drive. Acer shows on its support site for the laptop a firmware upgrade (version 9545) to increase the performance of the HDD. When I run the exe from the package, it does not find any valid drive.
I installed the WD Dashboard. It sees the drives and I can test it, but there is no tool to upgrade the firmware nor to see the version of it.
I searched the web and can’t seem to find a way to look for the firmware version nor a tool to upgrade it.
Windows sees the drive and shows the right model in properties.
Can someone help me with this?