Can't delete Shares on PR4100, OS5

My Cloud OS 5 Personal & Network Attached Storage My Cloud Pro Series
1

Hello,
I am not able to delete shares from my PR4100. I am receiving the following message:
“Unable to delete this network share, Please try again.”

The share is unmounted and is actually empty.

I am logged in as an admin. I restarted the device, but it didn’t help. Could someone please help me?

2

What you could try is to either System Reset the device shown here: How to Pin Reset and System Only Restore My Cloud OS 5 Devices

Alternatively, and more dangerous: you can log into your device using SSH and delete the share using the Command Line Interface. I will not go into detail how to do this since you should familiarize yourself with this topic before trying to do anything with it.

3

Hello John, thank you for your reply, I tried the system reset, but the problem remained. I actually wasnt sure why I had to do that. any other suggestion?

4

Resetting the system settings can resolve a lot of issues.

:anger: Dangerous: You can SSH into the device and use the Command Line Interface to delete the share folder.

5

Hello John, I have some experiance with Putty, I will try to do as what you suggested, although I don’t know what command should I use, it would be great if you could send me a guide that you trust.
.

6

OK, I am writing again as it seems that I have found the cause of the probelm.

TLDR: it seems that I need to put a drive in Slot #1, doing that fixed the issue

I tried to check for a system update because I turned Autoupdate off, and I got this message
“Firmware update failed due to insufficient storage space.”

Looking around I found out that you need to have a drive in Slot#1 to update the system, which was not the case in my current setup, I did that and I was able to run the system update successfully. (no update available)
I then tried to remove these unwanted shares and it also worked.
Hopefully this would help someone else, and thank you JohnRey for trying to help

7

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