Can't create a new folder - only Public folder available

[mawi]

Hi there,

Due to the fact that the Public folder is reachable for every user in the network without any chances of protecting it with a password, I am trying to create a new password protected folder.

Unfortunately it does not work and I do not know how to do it!???

My software is 9.8.0-102 and dashboard (see attachment!) looks pretty simple without any possibilities to create new folders …

Can anyone help me out?

Cheers, Airheart

[cloudzat]

What you’re seeing there (“Lokaler Netzwerkzugriff”) is basically the only kind of “protection” My Cloud Home offers for folders.

Here’s the important part:

My Cloud Home doesn’t support multiple password-protected shared folders like a traditional NAS. Instead, it works around user accounts, not folder-by-folder security.

So WD expects you to secure access like this:

1. Set a local network username + password (exactly what your screenshot shows)
   The “Lokaler Benutzername” and “Lokales Passwort” are used when you connect through Windows File Explorer.
   If someone opens something like:

\\mycloudhome\Public

Windows will prompt them for login credentials. That’s basically the built-in “lock.”

2. Create separate users for private storage
   If you want files that others can’t see, add another user in the dashboard. Each user gets their own private space.

3. Folder-level passwords aren’t possible
   So you can’t really do “Folder A locked, Folder B open.” The system just isn’t designed for that.

4. Best workaround for sensitive folders
   Store private files inside an encrypted container (VeraCrypt, BitLocker, password-protected archive) before uploading them.

Quick question: are you mainly accessing the drive through Windows Explorer, or just through the mobile/web app?