Can't Copy Files from MPWP to SD card on Smartphone

i just recently bought MPWP 2TB. the backup features works flawlessly… but my problem is i cannot retrive the files to my smartphone… i can view it just fine. but when i try to move or copy it the device tell me Task failed… all the time… please help me resolve this issue…

Hello Ossy90,

Have you tried uninstalling and reinstalling the My cloud application from your phone?