Cant Connect to WD EX2

Cant connect to my WD EX2 via my mac or my phone

See the dedicated subforum for the EX2. also it helps to provide more information to help those in the EX2 subforum. What troubleshooting steps have you tried? Are you connecting locally or remotely to the EX2? What do the EX2 status lights or display indicate? What app or software are you using to connect to the EX2? Can you reach the My Cloud Dashboard?