This one is really driving me nuts! I had to get my My Cloud NAS replaced under warranty. I also had to re-load Windows 7 Pro again onto my main desktop computer. I can access the new NAS remotely on my Iphone using the Iphone app. I can also access the NAS remotely on my laptop (WIN 7 Pro) using the WD My Cloud.exe program. However, I can’t access the NAS from my main computer using the My Cloud.exe program. Would appear to be an issue with the setup of my main desktop but I haven’t go a clue what that might be. I spoke to WD support but they couldn’t help (although I did find out I can access the NAS from my main desktop using the web app, mycloud.com - just not the local app, my cloud.exe).
Any ideas? I’m not a complete neophyte but I’m also not a net wiz either.
Is the computer on the same local network as the My Cloud? If so there is NO NEED to use the My Cloud Desktop program. Instead simply use Windows File Explorer to access the contents of the My Cloud and a web browser to administer the My Cloud via the My Cloud Dashboard user interface.
It is recommended one “map” the My Cloud to their local computer. See the My Cloud User Manual (http://www.wdc.com/wdproducts/library/?id=439&type=25), which you should read if you haven’t done so already, for more information on mapping Shares. Or see the following WD Support document.
Thanks Bennor: Unfortunately, no, the NAS is at a vacation home in another state and is used for recording security camera video. This setup worked fine for a year until the NAS was exchanged and the remote computer was re-imaged. The problem with the web application is that I must download any before I can play them on my video monitoring software. With the local app, I just click on the recorded file and it starts playing (streaming) without downloading 50-100 mb files first. I would say that the problem is definitely in the setup of my desktop (as the laptop works fine) but I haven’t a clue what the potential causes might be.
Have you checked the firewall on the computer to see if its blocking access?
Edit: Also uninstall the My Cloud Desktop software, reboot the computer, then reinstall the software and see if that solve the issue (if you haven’t done this already).
Are you logged into the computer under the administrator account or under a guest or separate user created account? If not logged in as administrator could be something with the user account that is blocking remote access.
