Can't connect to MyBookLive 3TB

Hi there, 

For the past 2 weeks I’ve had experienced really slow response time from when I clicked on a folder/directory on MyBookLive. Then last week I couldn’t connect to it, kept getting connection failed for 2-3 days. Since then, the past 4 days, it’s not even registering on my mac and the light is white/yellowish constant. I’ve switched on/off a few times and press reset but still not registering and the same colour light. 

I tried signing through MyCloud but it gives me my machine is offline??

What do I do now???

Thanks in advance!

Hi there and welcome to the WD community.

Try to reset the unt, to do this press the reset button on top of the Ethernet port for 3 to 5 seconds, to do this you will need a paperclip or a pin hopefully this will make the unit come up again. Also what color is the light on the front of the unit?

Hi ArMak, 

I have pressed reset twice already for at least 5 secs, still no change in the light which looks like bright white/ faint yellow depending which angle I look at it.