Can't connect external drive/thumbdrive?

I used to be able to connected my WD Passport and various thumbdrives into MyCloud but now it doesn’t recognize them. I just bought another WD external drive (Easyshare) hoping that it would recognize the drive, but it doesn’t see it either.

Is there some trick or something I need to know? Have recent upgrades stopped this feature?

I thought I was pretty familiar with how MyCloud works, but my inability to get any drive connected makes me scratch my head.

Any ideas?

Thanks!!

What version of single bay/single drive My Cloud do you have? Gen 1 v4.x firmware or Gen 2 v2.x firmware? WD has released new firmware for the v2.x single bay My Cloud that is supposed to have fixed the USB fail to mount issue introduced in a recent firmware update.

Other Bug Fixes

  • Resolved USB Storage Mount Issue.