Can't acess My Cloud App by mobile data

I have this problem for a while and I give up to use My Cloud App because I didn’t found any answer for this subject and WD support didn’t answer my help emails. After one year, I passed here to check if there is any answer for this problem.

Every time that I try to access my cloud storage by My Cloud App using mobile data, it gives me an error 502. But by wireless it works perfectly and always worked.


Have you enabled Cloud Access in the My Cloud Dashboard > Settings? What does the Connection Status indicate under the My Cloud Dashboard > Settings > Cloud Access?

For some folks their broadband provider may be blocking access to the ports used by the Cloud Access feature. If this is the case then one typically has to change the Cloud Access setting to Manual and use alternate port numbers. They would also typically have to configure port forwarding within their router with the alternate port numbers as well.

@alexandre.dsg I take it you are saying as long as you are connected to wifi it works but if you have to use your providers service, LTE, you get the error 502. See this info, .

Bad gateway refers to http error 502 which is mean that a server which is try to fulfill the client request received an invalid response from upstream server. It is often a network error between servers on the internet, meaning the problem wouldn’t be with your computer or internet connection. Empty or incomplete headers or response body typically caused by broken connections or server side crash can cause 502 errors if accessed via a gateway or proxy. Since it’s just a generic error, it doesn’t actually tell you the website’s exact issue.

How to Solve 502 Errors

  • Perform a hard-refresh in your browser. On Macs, this is done by pressing Cmd + Shift + R.

  • Clear your browser cache and delete cookies. Your browser may be holding on to certain files that were saved once you visited the website with a 502 error.

  • Change your DNS servers. If you’ve never changed them in the past you likely still have the default servers assigned to you by your ISP, try using open DNS servers such as Google’s Public DNS.

  • Finally, restart your computer/networking equipment. Some temporary issues with your computer and how it’s connecting to your network could be causing 502 errors, especially if you’re seeing the error on more than one website. In these cases, a restart would help.