Cant access to Recicle Bin, EX4100

I cant access to shared Recicle Bin, when try, we get a popup message.

http://www.subirimagenes.com/imagedata.php?url=http://s2.subirimagenes.com/imagen/9892431sshot359.png

The Network Recicle Bin is ON, and all users are allowed to use it, but nevertheless, nobody can open the folder to rescue som files.

You can try the steps mentioned in the link given below to troubleshoot for the issue.

If still the issue persists, you should try contacting WD Support for the issue.