Cant access to Recicle Bin, EX4100

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX Series
1

I cant access to shared Recicle Bin, when try, we get a popup message.

http://www.subirimagenes.com/imagedata.php?url=http://s2.subirimagenes.com/imagen/9892431sshot359.png

The Network Recicle Bin is ON, and all users are allowed to use it, but nevertheless, nobody can open the folder to rescue som files.

2

You can try the steps mentioned in the link given below to troubleshoot for the issue.

https://support.wdc.com/knowledgebase/answer.aspx?ID=13180&s=13180&lang=en

If still the issue persists, you should try contacting WD Support for the issue.