Can't access private share - windows 10

I have recently upgraded to Windows 10 and can no longer access my private share.  After entering username and password, I receive the following error message:

MYCLOUD\privateshare is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.

My set-up has not changed… all users, shares and passwords seem to be correct.  I am not have any issue from my other laptop which is running Windows 7.

Does anyone know an easy fix for this?

MYCLOUD\privateshare <- you put two backslashes?

try connecting this way

  1. Windows Key + R

  2. type “cmd”  hit enter

  3. type “net use \mycloud password /user:agustin”  hit enter

  change the “password” field for your password and “agustin” for your username

  1. type “start \MyCloud” hit enter

There are time when even that won’t work if it happens in all the fields instead of using the devices name use it IP ADDRESS


net use \ password /user:agustin

start \

to find its ip address try pinging it or use the arp -a command