I try to log in and then get hit with…
1.Make sure your device is powered on and connect to a network with internet access.
I have my cloud hooked up with a ethernet cable running right to the routers. I have even tried to hit the reset button.
- Update the My Cloud firemware. Youll need to do this from the dashboard (web interface) under settings
When i hit settings it says my cloud is offline. When checking all of this the light is blue, not blinking blue or anything else.
*Not sure if this matters but i am on a mac with the os of catalina. I am currently trying to downgrade back to mojave. I know catalina has been acting up with some of my other programs as well.