Can't access MyCloud via remote access even though my dashboard says connected

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Can’t access MyCloud via remote access on iPhone even though my dashboard says connected on my computer at home.

Can anyone help me regain remote access.  I had it a couple weeks ago, and then now I can’t.  I get a message that says “remote access has been disabled.”

2

Hello, see page 76 of the manual for the steps to enable remote access. 

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705103.pdf#page=81