Cant access mycloud outside of home network

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi, I have got mybooklive working great in my home wifi network and can access everything or all devices, however i cannot access my device outside of my network.

as soon as I leave home my device cannot be found and thats using either the apps or from a pc.

any help would be great, thanks

steve

2

Have you checked the complete online manual for your device for any clues. settings etc? You can download it for your device from WD support at wdc.com

3

I have followed all the steps from the setup manual, and tried some tips from WD without luck.

Could my modem be blocking any ports that the device may use?