Hi WD Community,
I’ve been having real problems accessing MYBOOK LIVE DUO. Can anyone help. My problems listed below:
- Access from remote location using web interface, I get the following message on ‘log in’ page -
Unable to restore: DYNAMICCONFIG, safe copy is truncated
Dynamic Config file was truncated, failed to restore it from safe copy
Note: I can still access the ‘public’ folder but cannot copy anything to any of the folders. Very slow and stops after a few Mbps.
- Access from smartphone (Android) using WD Photos app gives message - Unable to access device . (-1)
3. Access from smartphone using WD 2go gives message - Network connection failure (1000)
4. When at home, connected via LAN I cannot access the device using the drop down menu at top of computer screen as I previously did.
PLEASE NOTE: I’ve been using the WD apps and access to the server before with no issues apart from WD Phots disappearing over time. I have re-installed apps, clicked on and off ‘remote access’ on drive and restarted all the usual stuff.
Any ideas anyone?