Can't access My Cloud when in someone else's home

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi all

Got my new My Cloud 4TB and it’s great, backs everything up perfectly. However I have a small problem and hopefully someone can help.

Using the Android App I can see all my files and upload etc while on my own Wifi network, i.e. the same one the My Cloud box is connected to. However if I am in someone else’s house using their Wifi or even my own mobile data I get ‘Unable to Access device. (500)’ error.

I assume I should be able to access my files no matter where I am.

What is this all about ?

Any tips ?

Thanks

Colm

2

Have you enabled Remote Access with in the My Cloud Dashboard? Have you configured a User for Remote Access?

See the My Cloud User Manual (http://www.wdc.com/wdproducts/library/?id=439&type=25), or the My Cloud Dashboard Help, or the two My Cloud Learning Center websites (http://mycloud.com/learn/?id=mycloud and http://setup.wd2go.com/index.php?mod=product&device=mc) for more information on how to setup and use Remote Access.

3

Hello,

Does your router support upnp and its it enabled?
Is your My Cloud in Relay or Port Forward mode?
Does your ISP or your router block port 80 or 443?