Can't Access EX2 in windows explorer

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I can access my dashboard, but that is all
I cannot see my EX2 in Windows Explorer.
How do I access the drive
I am sure I will hit many more obstacles and this is a small problem but I need help.

2

Hi, what operating system are you using? How is your computer connected to the network?