I tried a reset by powering up the drive and holding the reset button for 4 seconds and got to default password and signin and the data remained visible. I have read somewhere that a 20 second hold of the reset button will do a complete factory reset but am loathe to do this due to the stack of data there that I cannot get off - the drive becomes unavailable within 30 minutes !! Still looking for a solution. Still looking for a fan to test if it’s a temperature problem.
I still have this problem. (I’m the original poster.)
Have done the following:
- Moved house (New cabling, new location for NAS)
- Learned how to logon to drive using SSH and made modification as per previous post recommendations
- Am using a new router and ISP (Linksys E4200V2/Optus Cable)
- Turned off MIONET
- The drive has been replaced by WD. (Paid the exorbetant shipping cost to/from Singapore for the replacement)
- Upgraded to latest firmware
Still disappears off the network every 3 or 4 days (But can still be pinged and only pinged - Cannot SSH into it.)
Some other factors:
- The drive used to be located in my garage which is quite cool, but not really cold, now inside on an open shelf - Does not appear to be an environmental temperature issue
- The web interface is incredibly slow, even running on a GB network connection from a newish iMac
- The drive becomes inaccessible from iMac, PC and iOS devices on my network
- Turning it off and on fixes it short term
Still no resolutiono to this?
The issue is now less frequent since moving house.
The drive now stays up for 7-10 days at a time… Still not good, but better.
Still not resolved.
Still tumbleweeds and crickets from WD support on this.
I don’t know if we’ve passed this thread along before, but I’ve passed this along to see if anyone knows about this. Also, did this issue start after the latest firmware update? And do you, all, have the latest firmware update on the drive?
Both of my White with Blue lights have now completely disappeared off the Network. At first I could access the data (I know it’s still there) but now, although it is visible on my network (Windows) any attempt to access is impossible. I have given up with fans, cables, switches, there does not seem to be any improvement. Does anyone have an address or contact point for WD here in the UK where I can get them to move my data to a working 4TB with Raid. I need the data. Thanks all.
Hi, From Indonesia
I have the same problem. Any solution until now?
I use MBWE as network drive and using windows server 2003 as the DHCP. MBWE cannot be accessed via web browser after several days. So I have to turn it on and off again.
If you read through the thread it would appear that the members have tried just about everything - but do not give up. So far I have seen no response from any WD Techies that I would have been overviewing these forums.
Certainly I am at a dead stop with 2 by 1TB disks that hold data that I cannot access.
WDs attitude stinks and I will certainly look around more as regards NAS Storage.
I dearly hope a solution comes up.
Surrinder
I agree Surrinder.
WD are not contributing as they should in these forums.
Having said that, my drive is “disappearing from my network” far less that it was when I originally posted this problem. So one of the firmware upgrades since that time may have improved it. I probably only need to reboot it every 3 or 4 weeks now. Still not ideal, but I put up with it.
GET YOUR ACT TOGETHER WD!
You need to understand that this is not a support forum. WD does not monitor this forum for technical support issues. Therefore, WD does not contribute to this forum in order to provide technical support. This is a user to user forum. It always has been and always will be. But it’s not like you can’t get help from WD. If you want direct support from WD, then you can contact WD for that support. You can do so either by phone or email. If you have contacted WD for support, but haven’t received a response, then contact me by private messaging and I will look into it for you.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
I have the same issue, too. I asked about transferring the files from one MBWE to another ( http://community.wdc.com/t5/Other-Network-Drives/MyBook-World-Edition-II-2-x-2TB-Can-you-clone-individual-drives/td-p/450786)
I encountered that issue in 2010 when I bought the device. But then I disabled the “HDD Standby” (in System → Advanced → Power Saving) and the problem disappeared for 2 years. Recently (in June 2012) it reappeared. Well, I went to my vendor and applied my warranty and in some 3 weeks I got a brand new device (even a newer model, with 2 x 3TB). But alas: I lost all data (some 2TB) because they claimed it was irrecoverable (which is not true, you on this thread all know that - you turn it off and on and it works again - for a couple of days, though :))
Now I hope I make WD to give me my old MBWE back so that I can save all my data…
Anyway, I’m relieved I’ve found that it’s not only me who has this problem of the device “hanging/freezing” on LAN. And I hope a solution will be found at the end of the day.
Pavel
Sorry to hear that these problems are still around.
can anyone provide a UK Contact no for WD for Technical Support ?
How do I go about getting an RMA to have the device replaced and then hand over to a data recovery specialist to get the data moved from the failing drives to replacement drives.
Or - am I living in Blue Sky Cloud Cuckoo Land?
Thanks all.
Surrinder
Surrinder wrote:
Sorry to hear that these problems are still around.
can anyone provide a UK Contact no for WD for Technical Support ?
How do I go about getting an RMA to have the device replaced and then hand over to a data recovery specialist to get the data moved from the failing drives to replacement drives.
Or - am I living in Blue Sky Cloud Cuckoo Land?
Thanks all.
Surrinder
You can contact WD’s Technical Support either by phone or email.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
1 Like
PavelFoltyn wrote:
I have the same issue, too. I asked about transferring the files from one MBWE to another ( http://community.wdc.com/t5/Other-Network-Drives/MyBook-World-Edition-II-2-x-2TB-Can-you-clone-individual-drives/td-p/450786)
I encountered that issue in 2010 when I bought the device. But then I disabled the “HDD Standby” (in System → Advanced → Power Saving) and the problem disappeared for 2 years. Recently (in June 2012) it reappeared. Well, I went to my vendor and applied my warranty and in some 3 weeks I got a brand new device (even a newer model, with 2 x 3TB). But alas: I lost all data (some 2TB) because they claimed it was irrecoverable (which is not true, you on this thread all know that - you turn it off and on and it works again - for a couple of days, though :))
Now I hope I make WD to give me my old MBWE back so that I can save all my data…
Anyway, I’m relieved I’ve found that it’s not only me who has this problem of the device “hanging/freezing” on LAN. And I hope a solution will be found at the end of the day.
Pavel
Unfortunately, if you sent your drive in for replacement before recovering the data, there is NO chance of getting it back.
Bill, thanks for clarifying that this is not a WD support forum.
You probably should publish that somewhere - Its not obvious and it should be.
I have been through the WD Tech Support process. I’ve had a number of discussions with Tech Support and I’ve had my drive replaced - But the problem still prevails - and it appears that many people have the same problem, going back quite some time.
Falling back to this type of forum is really a last resort.
Forgive me for thinking that WD would monitor these important discussions and provide support to its customers through them.
Thank you, Bill_S, for your comment although it did not make me happy 
I still hope I can contact the centre my MBWE has been sent to and stop them in recycling it before the data is recovered. I already created a case on WD tech support web. In fact, when I came to my vendor in the Czech Republic, I did not ask them for a replacement. I thought they would replace the electronic box only without throwing out the disks which (I believe) are OK.
Anyway, we’ll see. And thanks once again.
PavelFoltyn wrote:
Thank you, Bill_S, for your comment although it did not make me happy
I still hope I can contact the centre my MBWE has been sent to and stop them in recycling it before the data is recovered. I already created a case on WD tech support web. In fact, when I came to my vendor in the Czech Republic, I did not ask them for a replacement. I thought they would replace the electronic box only without throwing out the disks which (I believe) are OK.
Anyway, we’ll see. And thanks once again.
Well, actually you might try with them. In your region things might be handled differently.
Rick3456 wrote:
Bill, thanks for clarifying that this is not a WD support forum.
You probably should publish that somewhere - Its not obvious and it should be.
I have been through the WD Tech Support process. I’ve had a number of discussions with Tech Support and I’ve had my drive replaced - But the problem still prevails - and it appears that many people have the same problem, going back quite some time.
Falling back to this type of forum is really a last resort.
Forgive me for thinking that WD would monitor these important discussions and provide support to its customers through them.
Yeah, sorry. Our “Join the conversation about all things WD” message on the home page could be clearer. I’ll see what I can do about it.
After reading many posts from people with similar problems to mine, I have come to the conclusion that the problem is the lubricant in the WD drives. After a time (how much time depends on how much the disk is used and whether or not it is turned off and on regularly), the lubricant hardens and causes extra friction which then causes the drive to overheat and trigger the automatic shutdown built into the drive.
I managed to recover my data by directing an electric fan onto the drive itself to keep it cool while I copied the files.
Even if this doesn’t work for you, it costs nothing to try.
Me too.
My problems started at the weekend when I migrated a machine to Win8pro. After a reboot of that PC the issues described above appeared. As an added bonus access to both my MyBook World white lights from EVERY other machine on my network also failed. It’s not my network - everything has been reset to factory defaults, and the problem disappears if I take the Win8pro machine off teh network and then reset the MyBooks.
I’ve done all the various resets including a full factory restore (I keep backups of my NAS drives so lost only a little data). I also reinstalled Win7 as a dual boot. This seemed to cure the problem, which immediately returned when I booted to Win8pro, hence my initial thought that Microsoft were to blame.
I had assumed it was a Win8pro problem since the MyBooks had been working fine right up until the Win8pro migration. Then I found this thread. Has anyone else tried Win8Pro and had or not had this issue?
