Can't access download for latest version of WD Anywhere Backup Software (Windows)

WD Legacy Products Other Network Drives
1

I can’t access the download for the latest version of WD Anywhere Backup Software (Windows) for mybookworld. The version I have keeps losing backup plans across my 3 computers so I thought I’d better make sure I’m on the latest version which according to WD Support is 4.50.6554 (I’m on 4.00.5484).  

However when I go to the support/download page and click on the download button I get reedirected to the “Manage your account” page 

i.e from

http://support.wdc.com/product/download.asp?groupid=117&sid=87&lang=en

to

https://westerndigital.secure.force.com/home/home.jsp

Things I’ve checked

  1. I have configured my browser to allow pop-ups from these sites.
  2. I’ve tried both Chrome and IE
  3. I can download software from other product pages by clicking on the download button with no issues e.g. from  http://support.wdc.com/product/download.asp?groupid=903&sid=110&lang=en
  4. I am logged into the support site
  5. I logged this with WD support over a week ago and had no reply (which is a disgrace as is backup software that is so flakey)

any assistance would be appreciated 

2

Solved it… Download must be accessed via the download link in the registered products section of my account

3

yup