Cant Access cloud through mapped drive

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

i am using my NAS last 4 month without any problem,Now i cant access the file from local computer but i can access dash board through browser. ping is there. when i try to access mapped drive “windows cant access” this msg will come.

2

Hi Shah1,

You can refer to the link given below to troubleshoot for the issue as it can be

https://support-en.wd.com/app/answers/detail/a_id/13466