Andy,
Have you had any luck with this? WD sent me a brand new enclosure to try to rectify my issue. I bought a new WD Red just to set up the new enclosure fresh and clean. I have the same issue on this new enclosure as you do on your and I do on my existing enclosure.
Steps I took…
- Received the new enclosure via UPS / Bought a brand new WD Red 6TB Drive
- Unboxed the new enclosure / unwrapped the new HDD
- Put the new HDD in the new enclosure
- Hibernated the existing EX2 Ultra / unplugged from network / USB / power
- Plugged the new EX2 Ultra into the network and power (no USB)
- Set up the new enclosure / configured the single HDD as a JBOD and formatted
- Downloaded fresh version of latest firmware from WD (2.31.163)
- Manually updated (from file) to Firmware 2.31.163 (see screen shot 1)
- Rebooted as required as part of the process
- Logged on and went to Apps on the dashboard
- Dashboard shows “No available Apps” (see screen shot 2 below)
- Clicked “Install an app manually” and the Licensing Terms and Conditions dialog box opens
- Scrolled to the bottom right of the agreement, clicked Accept - NOTHING HAPPENS (see screen shot 3)
Chad
