Cant Accept WD licence agreement when trying to install PLEX

I had PLEX working just fine for most of a year. The automated update on my Xbox updated the client, but I am unable to update the PLEX server side on my EX2 Ultra.

I have had a ticket open for a month with tech support and have escalated up to tier 3. Their “solution” is a factory reset and start again. That’s not very palatable to me and based on your experience with a brand new enclosure, I’m not encouraged that will work anyway.

Hopefully they jump on this and get new firmware flanged up and fix the issue. When it was working it was brilliant.