Having had lots of problems with my WD Studio’s installation of WD Smartware on XP SP3, with the program crashing and corrupting my device drivers, and the disk not being recognized on USB 2.0, I thought a better approach might be to try and update the firmware of the disk. Guess what, the firmware updater fails to find the disk when it scans. Has anybody actually successfully managed to do this, and if so, what is the secret? I’ve tried moving to different USB ports etc. How can I update the firmware if the updater does not work? How can I update Smartware if I cannot update the firmware, as instructed on the WD support page?
To be honest, I consider this a real disaster, if I can’t trust my WD to work properly! It’s supposed to be a backup disk, for pity’s sake. A USB drive is supposed to be the ultimate plug and play device, that’s the whole point of an external disk. I shouldn’t have to install a dedicated client program to use it properly, even less so a client program that is unreliable and unstable. I have bought many WD disks in the past, but can’t see myself doing it again, not after all this hassle! Whoever thought up this WD Smartware software seriously needs to have their head examined! It is quite literally a mental idea!
Thanks a lot mate!