WD Community

Cannot update software (server always unavailable)

I can’t use my new WD MyPassport ultra, since it won’t work with Mavericks on the Mac (partitioning isn’t an option in the native disk utility software on the Mac).  WD software won’t update since the server is always unavailable.  What do I do???

Hi,

Please see if the following link helps.

http://wdc.custhelp.com/app/answers/detail/a_id/3865/session/L3RpbWUvMTQwNzk1NTAyMC9zaWQvRVo1a05MX2w%3D/kw/how%20to%20format/session/L3RpbWUvMTQwNzk1NTAyMC9zaWQvRVo1a05MX2w=

Try formatting the drive again following the instrucions from the link above.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.