When I tried to update smartware to the latest version 1.5.1 a couple of things went wrong. My Wacom tablet stopped functioning as soon as windows found a driver for the MBL, smartware appeared double in my system’s settings (both old and new version) and nothing worked like it should anymore. So I tried to uninstall everything and re-install the former version which seemed to work fine. However, the 1.5.1 update won’t uninstall anymore. This is the message I always get:
“there is a problem with this Windows Installer package. A program run as part of setup did not finish as expected.”
By now I’ve tried to clean the registry, remove the directory folders by hand from the Program Files directory, used different uninstallers and so on, nothing works. I somehow managed to get the 126.96.36.199 version running fine again, but still the 1.5.1 version is there and in hardware management I can see that Windows can’t find a suitable driver to install (the website of the device tells me “the Network Link is down”), even though the MBL functions properly. Anybody any ideas what could be the problem?
B.t.w. I’m on Win 7 - 64.