Cannot submit support ticket

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1

I tried to submit support ticket.

I diligently fill in the forms.

When I click submit, WD says “Your case has not been submitted yet. Please review the suggested answers below. If they do not answer your question, please submit your case.”

I reviewed the KB articles but none applied to I tried to submit.

NOTHING HAPPENS!

WORST SUPPORT!

SEE VIDEO - YouTube

2

Try the following link:

http://support.wdc.com/support/case.aspx?lang=en

3

Do you have Javascript enabled in your browser?

4

Thanks Trancer but that was exactly the form I filled up diligently. It allowed me to fill up the form but it won’t let me submit the form.

5

Yes Javascript is enabled.

To add, I tried it in 2 macs now and same problem.

6

Hi @gio888 - Please try again. We made an adjustment to the form.